RobEd

Staff performance matters

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In an exclusive series of articles on how to address challenging personnel issues, Lucy Fitzgerald starts with staff performance management How do you deal with an underperforming employee? One of our staff members, John Smith, has been underperforming for three years. Despite many attempts to improve his performance with coaching and training, nothing has changed. … Read more

Ask Gloria O’Connell

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NDBA members share their experience by answering 10 questions. This issue Gloria O’Connell of Marsdens Cottage Holidays is in the hot seat. 1. What was your first job? My first job was working on the till in Woolworths. I loved it as it enabled me to chat to people all day and get paid for … Read more

A business power tool

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Business Action editor and communications specialist Robert Zarywacz thinks many businesses neglect one of the most powerful tools available to them Technology has a major influence on how we communicate. I remember sending telexes in my first job, while faxes came and went, followed by email, SMS texts, tweets and now ‘posts’ on various online … Read more

Difficult conversations

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Rozz Algar, from Herne, explores ways in which businesses and individuals can develop skills and strategies to face tricky scenarios and situations head on Have you ever had to have a conversation with someone that you know is going to be tricky? Can you think of a time when after the event you wished you … Read more